Orders are prepared and dispatched to the courier as soon as payment is received and reflects on our side. Please note that this may not always be the same day that the payment was made.
You will receive an email confirming your order shortly after you’ve placed it. If you don’t receive the email, please check your 'Spam' folder and see if you can find it. Please make sure to mark the email “ Not as Spam” to receive the emails directly into your Inbox. This is important because if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.
If your order is not received after 10 business days (excluding weekends and public holidays) please email us at firstname.lastname@example.org