Refund policy

For hygienic purposes and reasons, we cannot accept any returns of products that have already been opened or used. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

If you are not happy with the quality/state of the product(s), kindly reach out to us at sales@shopmyhairneeds.com and we will gladly review your complaint. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
For hygienic purposes and reasons, we cannot accept any requests to exchange products. 

Refunds

If your refund request is approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.